Changes between Version 1 and Version 2 of Common/SupportResources


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Timestamp:
Jul 7, 2011, 6:27:47 PM (9 years ago)
Author:
cv
Comment:

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  • Common/SupportResources

    v1 v2  
    2727    * Changelog (RSS/Atom)
    2828    * Third-party resources
     29
     30== Support resources (requires active access code): ==
     31
     32* Submit a support ticket using a web form
     33    * Automatically checks support subscription
     34    * Prompts for relevant debugging info
     35    * Automatically creates a ticket in OTRS
     36    * Ticket tagged with support category (shows up on proper engineer’s dashboard)
     37    * Offers quicker response times than email, because of the first 2 points
     38* Send an email to support@barrett.com
     39    * Automatically creates a ticket in OTRS
     40    * Filed in an “Unverified” folder in OTRS until their subscription is verified
     41* Call us
     42    * Receptionist has a simple web interface to check subscription status quickly
     43    * Engineer creates a new ticket in OTRS
     44* Download/view the latest
     45    * Software installers
     46    * Video tutorials
     47
     48=== Support subscription benefits: ===
     49* Unlimited phone/email support
     50    * Guaranteed response within 1 business day
     51* Code review service
     52* Free parts/labor for repairs
     53* Free shipping (back to customer) for RMAs
     54* Discounted pricing on additional hardware purchases/upgrades
     55* Access to the latest software installers and support videos
     56