= Support Resources = == Publicly Available: == * Documents * Datasheets: [[http://barrett.com/robot/DS_WAM.pdf| WAM]] [[http://barrett.com/robot/DS_BarrettHand.pdf| BarrettHand]] [[http://web.barrett.com/support/Wraptor_Documentation/WraptorDataSheet_Preliminary.pdf| Wraptor]] [[http://barrett.com/robot/DS_FTSENSOR.pdf| Force/Torque Sensor]] * Applications / success stories * Grant proposal persuasive text * Features and benefits: [[http://barrett.com/robot/products-arm-features.htm| WAM]] [[http://barrett.com/robot/products-hand-features.htm| BarrettHand]] * Specifications: [[http://barrett.com/robot/products-arm-specifications.htm| WAM]] [[http://barrett.com/robot/products-hand-specifications.htm| BarrettHand]] * Shelled models: [[http://barrett.com/robot/products-arm-models.htm| WAM]] [[http://barrett.com/robot/products-hand-models.htm| BarrettHand]] * System component list [[/wiki/WAM/SystemComponentList%20| WAM]] [[/wiki/Hand/280/SystemComponentList%20| BarrettHand]] * Third-party publications * Academic papers * News reports, articles * [[http://barrett.com/robot/news.htm| Press releases]], [[http://barrett.com/robot/news-events.htm| event calendar]] * [[http://barrett.com/robot/partners.htm| Sales/support channels (distributors)]] * Videos * [[http://barrett.com/robot/products-hand-videos.htm| BarrettHand]] * [[http://barrett.com/robot/products-arm-videos.htm| WAM]] * [[http://www.youtube.com/user/BarrettTechnology| Barrett Technology on YouTube]] * DVD clips * Tradeshow and other event clips * [[Demonstrations| Demonstration footage]] * Customer research/applications * Television spots * [[http://web.barrett.com/images| Image library]] (DAlbum) * Software * Source code * Changelog (RSS/Atom) * Third-party resources * [[http://web.barrett.com/mailman/listinfo| Mailing Lists]] * [[http://web.barrett.com/forum/| Forum]] == Require Active Access Code: == * Submit a support ticket using a web form * Automatically checks support subscription * Prompts for relevant debugging info * Automatically creates a ticket in OTRS * Ticket tagged with support category (shows up on proper engineer’s dashboard) * Offers quicker response times than email, because of the first 2 points * Send an email to support@barrett.com * Automatically creates a ticket in OTRS * Filed in an “Unverified” folder in OTRS until their subscription is verified * Call us * Receptionist has a simple web interface to check subscription status quickly * Engineer creates a new ticket in OTRS * Download/view the latest * Software installers * Video tutorials === Support subscription benefits: === * Technical support via phone/Skype/email (up to 80 hours) * Typical response within 1 business day * Free parts/labor for repairs * Free shipping (back to customer) for RMAs * Discounted pricing on additional hardware purchases/upgrades * Access to the latest software installers and support videos