= Support Resources = == Support resources (publicly available, www.barrett.com): == * Documents * Datasheets * Applications / success stories * Grant proposal persuasive text * Features and benefits * Specifications * Shelled models * System component list * Third-party publications * Academic papers * News reports, articles * Press releases, event calendar * Sales/support channels (distributors) * Videos * Marketing * DVD clips * Tradeshow and other event clips * Demonstration footage * Customer research/applications * Television spots * Image library (DAlbum) * Software * Source code * Changelog (RSS/Atom) * Third-party resources * http://web.barrett.com/mailman/listinfo (link to the bhand one) * http://web.barrett.com/forum/ == Support resources (requires active access code): == * Submit a support ticket using a web form * Automatically checks support subscription * Prompts for relevant debugging info * Automatically creates a ticket in OTRS * Ticket tagged with support category (shows up on proper engineer’s dashboard) * Offers quicker response times than email, because of the first 2 points * Send an email to support@barrett.com * Automatically creates a ticket in OTRS * Filed in an “Unverified” folder in OTRS until their subscription is verified * Call us * Receptionist has a simple web interface to check subscription status quickly * Engineer creates a new ticket in OTRS * Download/view the latest * Software installers * Video tutorials === Support subscription benefits: === * Unlimited phone/email support * Guaranteed response within 1 business day * Code review service * Free parts/labor for repairs * Free shipping (back to customer) for RMAs * Discounted pricing on additional hardware purchases/upgrades * Access to the latest software installers and support videos