Changes between Version 1 and Version 2 of Common/Warranty


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Timestamp:
Feb 1, 2012, 8:35:53 PM (10 years ago)
Author:
bz
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  • Common/Warranty

    v1 v2  
    1 = Barrett Technology, Inc. Warranty and Repair Policies =
     1= Warranty & Subcription-Service Policies =
     2Revised 2011-December-08
     3
     4"Warranty" (policies described below) covers the first year and is automatically included in the base price of the system. "Subscription Service" is identical to Warranty except that it only applies to years after the first year, for which the customer pays. 
    25
    36== Limited Warranty ==
    4 
    5 The warranty and service policies are the same across all Barrett Technology, Inc. products. Barrett Technology, Inc. ("Barrett") warrants this Robotic System (the "Product") to be free from defects in workmanship and materials under normal use for a period of 90 days after delivery to the purchaser, or 250k cycles, whichever comes first. Warranty replacement shall not extend the original warranty period of the Product.
     7The warranty and subscription service policies are the same across all Barrett products. Barrett Technology, Inc. warrants that its Robotic component(s) (the "Product") are free from defects in workmanship and materials under normal use for a period of one year from the date of shipment and cover only the original purchaser of the Product. 
    68
    79== Conditions of Warranty ==
     10This warranty shall be void and of no force and effect if the Product is damaged as a result of:
     11 a.  neglect, alteration, power fluctuation, or accident 
     12 a.  improper use, including failure to follow operating instructions or maintenance and environmental conditions prescribed on Barrett's Support Site  http://support.barrett.com 
     13 a.  service or repair by anyone other than service representatives qualified by Barrett and acting in accordance with Barrett's service requirements 
     14 a.  use of supplies or parts other than those distributed by Barrett. 
     15 a.  use of the Product with incompatible robot arms, computers, peripheral equipment or software 
    816
    9 This warranty shall be void and of no force and effect if the Product is damaged as a result of:
    10  a.     neglect, alteration, power fluctuation, or accident
    11  a.     improper use, including failure to follow operating instructions or maintenance and environmental conditions prescribed in the User Manual
    12  a.     service or repair by anyone other than service representatives qualified by Barrett and acting in accordance with Barrett's service requirements
    13  a.     use of supplies or parts other than those distributed by Barrett.
    14  a.     use of the Product with incompatible robot arms, computers, peripheral equipment or software
    15 This warranty shall not extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered.
     17This warranty shall not extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered. 
    1618
    17 Barrett shall not be liable for personal injury or property damage, unless caused by Barrett's negligence. Recovery of any kind against Barrett shall not be greater in amount than the purchase price of the product sold by Barrett and specifically causing the alleged damage. Barrett shall not be liable under any circumstances for any consequential damages. This warranty shall not extend to anyone other than the original purchaser of the product.
     19While Barrett has been a pioneer in human-interactive robot safety, ROBOTS ARE INHERENTLY DANGEROUS. BARRETT SHALL NOT BE LIABLE FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE in whole or in part arising from the use of Barrett's Product(s). Barrett shall not be liable under any circumstances for consequential damages. 
    1820
    19 This warranty, while valid, shall provide the following:
    20  a.     replacement or repair, at Barrett's discretion, of any defective part, without charge
    21  a.     unlimited technical support
    22  a.     software and firmware upgrades for the Product
    23  a.     latest electronic copies of the manuals
     21Aircraft-grade drive cables give the Barrett's robots their performance edge. They are also subject to wear, so a full set of spare cables is included with every new WAM. (Automatically) adjusting pretension on a regular basis (every few months for most systems) will extend the life of the cables. If and when needed, cable replacement is relatively inexpensive and simple (there is a set of short video clips that guide the way), so the job can be done on site. From a warranty perspective, Barrett treats cables the way that car manufacturers treat tires. The harder the user(s) drive them, the shorter their useful life. And, as is the case with car tires, the customer ultimately is responsible for their purchase and replacement. 
     22
     23This warranty, while valid, shall provide the following: 
     24 a.  replacement or repair, at Barrett's discretion, of any defective part, without charge 
     25 a.  technical support by email and Skype(tm) (up to 80 hours/year) 
     26 a.  access to the latest files on the customer-only portion of the Barrett Technology web site:  http://www.barrett.com/robot/support.htm 
     27  *  Software installers 
     28  *  Firmware updates 
     29  *  Performance analyses 
     30  *  Video tutorials 
     31
     32Barrett may change this warranty policy at any time and without notice. 
     33
     34== Subscription Service ==
     35An Annual Subscription Service may be purchased to extend the initial warranty by one, two, or three years. The subscription service will provide an extension of the warranty services and policies. Barrett Technology may send a subscription service notification with renewal pricing options several months ahead of the end of the existing warranty period. 
     36
     37=== Warranty or Subscription Expiration: ===
     38Beginning on January 1, 2013, if your warranty expires and you wish to renew it, there will be a start-up fee of 1 additional year of Subscription Service and the equipment must be certified by Barrett technicians to be in good condition. 
     39
     40Barrett may change this subscription service policy at any time and without notice. 
     41
     42== Out-of-Warranty Service and Support ==
     43If you choose not to extend your warranty or subscription service, you will no longer benefit from the Warranty coverage items above. You will incur parts, labor, and post-repair shipping charges for all repairs. Technical support will be limited to the self-help section of our web site, and you will not receive access to the latest software installers, firmware updates, performance analyses, or video tutorials. However, you will still have access to our latest documentation and open source software source code. 
    2444
    2545== Return Procedure ==
    26 The customer must first contact Barrett’s service department to obtain an RMA (Return Merchandise Authorization) number and note the RMA number on the shipping documents. Barrett will inform the customer which components need to be returned. The customer shall pay for shipping to Barrett. Barrett shall pay for the packing, freight and insurance for equivalent or superior-service shipping back to the customer excluding any and all duties, taxes, customs fees, surcharges or other cost.
    27 Barrett may change this warranty at any time and without notice.
    28 
    29 == Subscription Service / Extended Warranty ==
    30 The subscription service will provide the following:
    31 
    32  a. extension of the warranty services and policies
    33  a. annual lubrication and maintenance for normal wear and tear for the Product
    34  a. up to 30 hours per year of application support
    35 
    36 This subscription service may be purchased on a monthly basis for 1% of the original purchase price. The subscription service may be purchased for any length of time with the initial Product purchase. If the warranty or subscription service expires, there is a subscription service start up fee of 10% of the original total sale value to pay for a service check. If the service check indicates needed repairs, the customer must pay for repairs before the subscription service may be renewed.
    37 Barrett may change this subscription service policy at any time and without notice.
     46The customer must first contact Barrett’s service department to obtain an RMA (Return Merchandise Authorization) number and note the RMA number on the shipping documents. Barrett will inform the customer which components need to be returned. The customer shall pay for shipping to Barrett. Barrett shall pay for return shipping excluding any and all duties, taxes, customs fees, surcharges or other costs.